--- title: Product Documentation - Customer Feedback Campaign description: Please review the video and written documentation for the final steps to take to launch your Customer Feedback Campaign. --- [Install Now](https://ecosystem.hubspot.com/marketplace/apps/productivity/workflow-automation/campaign-wizard-241041) [![logo-color-horizontal (1)](https://www.campaignwizard.io/hubfs/logo-color-horizontal%20(1).png) ![logo-white-horizontal](https://www.campaignwizard.io/hubfs/logo-white-horizontal.svg)](https://www.campaignwizard.io?hsLang=en) - [Campaigns](https://www.campaignwizard.io/campaign-summary) - [B2B](https://www.campaignwizard.io/campaigns-b2b) - [B2C](https://www.campaignwizard.io/campaigns-b2c) - Resources - [Blog](https://www.campaignwizard.io/blog) - [Case Studies](https://www.campaignwizard.io/customer-success-story) - [Product Documentation](https://www.campaignwizard.io/product-documentation) - [VideoHub](https://www.campaignwizard.io/videohub) - [Campaigns](https://www.campaignwizard.io/campaign-summary) - [B2B](https://www.campaignwizard.io/campaigns-b2b) - [B2C](https://www.campaignwizard.io/campaigns-b2c) - Resources - [Blog](https://www.campaignwizard.io/blog) - [Case Studies](https://www.campaignwizard.io/customer-success-story) - [Product Documentation](https://www.campaignwizard.io/product-documentation) - [VideoHub](https://www.campaignwizard.io/videohub) [Install Now](https://ecosystem.hubspot.com/marketplace/apps/productivity/workflow-automation/campaign-wizard-241041) ![logo-color-horizontal (1)](https://www.campaignwizard.io/hubfs/logo-color-horizontal%20(1).png) ## Drop us a line, We are here for you. Product Documentation # Customer Feedback Campaign Learn how to use the workflow and the master email templates to make it fit with the products you sell. Start by watching the video below. Then feel free to jump to specific section to find the answer you need. ![customer-feedback-illustration](https://www.campaignwizard.io/hs-fs/hubfs/Product%20Thumbnails%20(Light)/customer-feedback-illustration.png?width=400&height=330&name=customer-feedback-illustration.png) - Jump To A Section: ## Create Custom Property: NPS Bucket 1. In your HubSpot portal, go to your *Settings* by clicking on the cogwheel in the top left. 2. On the left side, click on *Properties*. Then click on *Create property* (orange button). 3. Set *Object type* to “Contact” and set *Group* to “Contact information”. 4. In the *Label* field, put in “NPS Bucket”. You can leave *Description* blank. Click *Next*. 5. Set the *Field type* to “Radio select”. Leave the *Sort* field as “Custom”. 6. Add the following three options under the *Label* section in the *Enter label* field. 7. Ensure that the *Show in forms* box is checked. Then click on *Create*.   ![Create Custom Property- NPS Bucket](https://www.campaigncreators.com/hs-fs/hubfs/Express%20by%20CC%20-%20Product%20Documentation/Create%20Custom%20Property-%20NPS%20Bucket.png?width=600&name=Create%20Custom%20Property-%20NPS%20Bucket.png) ---   ## Create Second Custom Property: NPS Feedback 1. In your HubSpot portal, go to your *Settings* by clicking on the cogwheel in the top left. 2. On the left side, click on *Properties*. Then click on *Create property* (orange button). 3. Set *Object type* to “Contact” and set *Group* to “Contact information”. 4. In the *Label* field, put in “NPS Feedback”. 5. Add a description to distinguish between this property and the other. Add something, such as “Feedback explaining the reason for the NPS score they gave.” Click *Next*. 6. Set the *Field type* to “Multi-line text”. Leave the *Sort* field as “Custom”. 7. Ensure that the *Show in forms* box is checked. Then click on *Create*.   ![Create Second Custom Property- NPS Feedback](https://www.campaigncreators.com/hs-fs/hubfs/Express%20by%20CC%20-%20Product%20Documentation/Create%20Second%20Custom%20Property-%20NPS%20Feedback.png?width=600&name=Create%20Second%20Custom%20Property-%20NPS%20Feedback.png) ---   ## How to Use and Edit New Email Template/Modules 1. Hover over the module that you would like to edit and click. Alternatively, you can also click the cube icon on the left side to access a list of modules to edit. 2. A panel will appear on the left listing the different elements you can customize, such as images, copy, text, color and more!   ![How to Use and Edit New Email TemplateModules](https://www.campaigncreators.com/hs-fs/hubfs/Express%20by%20CC%20-%20Product%20Documentation/How%20to%20Use%20and%20Edit%20New%20Email%20TemplateModules.gif?width=600&name=How%20to%20Use%20and%20Edit%20New%20Email%20TemplateModules.gif) ---   ## How to Use and Edit New Landing Pages 1. Hover over the module that you would like to edit and click. Alternatively, you can also click the cube icon on the left side to access a list of modules to edit. 2. A panel will appear on the left listing the different elements you can customize, such as images, copy, text, color and more!   ![Landing page edits](https://www.campaigncreators.com/hs-fs/hubfs/Express%20by%20CC%20-%20Product%20Documentation/Landing%20page%20edits.gif?width=600&name=Landing%20page%20edits.gif) ---   ## This is How Your Workflow Should Look 1. Make sure you’ve customized your new landing pages and email templates. 2. Turn the workflow on and send your your first survey email!   ![This is How Your Workflow Should Look](https://www.campaigncreators.com/hs-fs/hubfs/Express%20by%20CC%20-%20Product%20Documentation/This%20is%20How%20Your%20Workflow%20Should%20Look.png?width=600&name=This%20is%20How%20Your%20Workflow%20Should%20Look.png)   *Have additional questions? Email us at [support@campaignwizard.io](mailto:support@campaignwizard.io).* --- ![logo-color-horizontal (1)](https://www.campaignwizard.io/hs-fs/hubfs/logo-color-horizontal%20(1).png?width=200&height=38&name=logo-color-horizontal%20(1).png "logo-color-horizontal (1)") (858) 633-1915 7975 Raytheon Rd. Suite 310, San Diego, CA 92111 © 2021 Campaign Wizard | All right reserved. 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